At Seroplasma Speciality Laboratory (“we,” “our,” or “us”), we are committed to safeguarding the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us through our website, mobile communication, or in person.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, age, gender, contact details, address, etc.
• Health Information: Medical history, prescriptions, test results, and other diagnostic details.
• Usage Information: IP address, browser type, device details, and how you use our website or services.

2. How We Use Your Information

Your information is used for the following purposes:

• To provide diagnostic services and deliver test reports.
• To schedule, confirm, or update appointments.
• To contact you regarding your health reports or inquiries.
• To comply with medical, legal, and regulatory requirements.
• To improve our services and customer experience.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Authorized healthcare professionals for interpretation and treatment guidance.
• Government authorities if required by law or court order.
• Third-party service providers (e.g., IT support or courier services) under strict confidentiality agreements.

4. Data Security

We take appropriate security measures to protect your personal and health data from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, restricted access, and regular audits.

5. Your Rights

You have the right to:

• Access or request a copy of your personal data.
• Correct inaccurate or incomplete information.
• Withdraw consent for non-essential communication.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. These cookies do not collect personal information unless you provide it voluntarily. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of such third-party sites. We recommend reviewing their privacy policies before interacting with them.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after such updates implies your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please reach out to:

Seroplasma Speciality Laboratory
📍 125(116) Lalit Gupta Street, Kolkata – 700049, West Bengal, India
📞 +91 9147713149
📧 seroplasma.kol@gmail.com
🌐 www.seroplasma.com